Cheer Yella Ribbon Bows

I'm generally not a person to complain about a company Ive used if they have done me wrong. However I just want to tell other cheer people out there about my experience with Yella Ribbon Cheer Bows. After a long wait and then they were still 8 days late on the delivery date they sent me the wrong bow. I emailed them as soon as I got it in letting them know about it. I waited 3 full business and never heard from them. So I called them and they pulled up my order. Customer service said that was the bow I ordered and their was nothing they would do about it. After explaining that it wasn't they said it was a miscommunication and it is my fault for it. They still said there was nothing the would do about but maybe if she talked to the owner I could get 50% off a future order. I said good bye. I keep all my emails when doing business and in fact it wasn't my fault I was very clear what bow I wanted what fabric choices and rhinestone color. So I forwarded that email to them explained how I was upset and now it is 3 days later and I've still haven't heard anything. Needless to say I will NEVER use them again and warn people against it. They have absolutely terrible customer service.

Did you pay with a credit card? If you did, you should be able to dispute it along the lines of merchandise not received (maybe not as described). Include all your emails, as well as note your attempt to rectify the situation that the merchant did not respond to. The CC company will immediately credit your account, and give Yellaribbon a certain amount of time to dispute the chargeback. You can PM me if you need any help, I've responded as a merchant to chargebacks made against my job a few times this year and have won every one!

no it was with a school so it was with a check

I had a rush order sent to me ten days late. I have had 2 emails ignored but am still hoping to get the situation resolved. I'm so sorry about your misfortune. Their bows are gorgeous, and it is so important to stand behind your product.

I read up on that a while ago and the best I could tell it was because of a fight between yella ribbon and another bow company.

when was that I don't remember this.

:enjoy show:

Something about Yella Ribbon made it so if you entered the url to the other site it went to Yella.

She bought similar url's to her competitors. A common business practice but it was frowned upon.

We are all human and we all make mistakes including myself. As her competitor, I must say her bows are gorgeous but I had an intern who she refused to sell bows to because she worked for me. The poor girl was upset and her Mom wrote an email and she still refused to send her bows. Her paypal money was refunded. Very sad.

I think I read about it on this thread...

Let's Bring Out Some Old Fierceboard Memories. | Fierce Board - We Talk Cheerleading

Quite an entertaining read if you have time.

So, I am still really new to posting, but thought I would weigh in since I have been a customer of Yella Ribbon as well. My experience was quite different though. This is my second season ordering bows for them (LOTS of bows with LOTS of rhinestones...my addiction

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) and both times I ordered from their company I spoke to a woman named Megan who was very helpful and guided me through the ordering process with ease. I placed rush orders both seasons and received my 100+ bows even a few days ahead of schedule. I told Megan we had to have them for our first comps and she made sure they arrived. The bows are absolutely gorgeous too...I even have one hanging from my rearview mirror in my car (possibly not the best idea), one on a lamp in my house, on my backpack I wear to comps...you get the idea. Anyway, I am sorry for your unfortunate experience with their company and I hope the situation is resoloved for you soon. It seems as though they made a mistake and hopefully they will take accountability and rectify it for you and you can get the bows you actually wanted becuase let me tell you...my teams LOVE their bows and went crazy when I passed them out and I hope you get to share that experience in the near future!

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Don't even get me started on Tiffin.

So sorry we used Yella Ribbon before and had a good experience. Did you get the name of the person you talked with? I would call back and insist on talking with someone in charge.

..I also had a good experience with Yella... I've ordered bows and practice wear from them for my sister and niece in the past... But in August 2011 my mom had a house fire...my sister loss her high school cheer bow in the fire (uniforms as well) and I emailed Yella Ribbon asking if I could quickly buy one for her Friday night football game... Yella Ribbon sent it for free and I'm pretty sure it was overnighted (but we do live close so maybe not)...


but anyway..sorry for your experience and I hope it can be fixed

GIIIIIIIRRRRRLLLLLLL... don't even get me started. I just posted on the parents side a couple weeks ago about my CP's Yella Ribbon bow. I bought it new, last year, part of the uniform. One of those pretty bows that is 1/2 rhinestones, and has the gym name on the other side. ALL of the glue holding the layers together has hardened & broke, thus the layers are coming apart. SADLY disappointed for $25. Won't stand up straight, but I refuse to buy another one. However, I will say we do have another bow from them that is fine. But it is just layered grosgrain. My CP's have many cheer bows, much cheaper, from lesser-known bow makers. All of them are the fabric ones, all have been worn way more that her uni bow, and they look great.

I tried to link to the bow we have, but my AVG antivirus software detected a threat on her page and wouldn't grant me access

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[USER=14815]TheUltimateFan[/USER] HELP I need you to post that really great Sweet Tea Emoticon....hurry! I can't get it to post and I have been waiting for just the right time...it's now!

We paid $25 for yella bows through the gym 4 years ago at our old gym. The fabric frayed. My daughter approached the owner at Worlds with her fraying bow and she looked at it and told her to have her mom buy some fray check. Those bows were supposed to last 3 seasons and that was the first season.

True story.

I usually have great expirences with yella, and i had ordered at least 15 bows and was in the bow of the month club... but last year when i ordered one of the tic-tock bows with the team name on the other side, it wasn't at all what i had ordered... i ordered navy on the left side, and light blue on the right side. I specifically made sure i was ordering right, because on the navy side i had them put HVA in light blue rhinestones. If you're a bow maker i personally think it would be common sense that someone would not put light blue rhinestones on the light blue side... right? ...wrong. it is a pretty bow, but it came in the box squished, and theres really no way to fix it since it was pressed down for quite a while. It was also opposite... and when i emailed them about it they said it was how i ordered it and there was nothing that they could do... then i too checked my conformation email and it had it the way that i ordered it, and i sent hem an email with my conformation email forwarded and i never heard back. i don't think i would have been as upset if it was a 10$ bow, but spending 26+ 8$ for shipping is a little much for them to have messed up... since that expirence i haven't ordered from them and i find other, smaller bow companies to have a much higher quality in their bows and better customer service.